Casino New Brunswick, operated by Great Canadian Entertainment and located at 21 Casino Drive, Moncton, New Brunswick, Canada, maintains these Terms of Use governing access to and use of the casino gaming floor, hotel accommodation, entertainment venues, dining facilities, and all associated services and areas. By entering the property or using any services, you agree to comply with these Terms of Use and all applicable house rules.
1. Scope and Application
These Terms of Use apply to all persons accessing Casino New Brunswick premises, including the casino gaming floor, The Hotel at Casino New Brunswick, the Molson Canadian Centre entertainment venue, meeting and convention spaces, restaurants, bars, and all public areas.
Separate supplementary terms govern specific services, including Wi-Fi Terms for network access, Hotel Rules for accommodation guests, Entertainment Rules for event attendees, and Family Policy provisions. All such supplementary terms are incorporated by reference and are available on request at the front desk or through official communication channels.
2. Age Requirements and Identification
Access to the casino gaming floor is restricted to persons 19 years of age or older. The minimum check-in age for hotel accommodation is 19 years.
All guests must present valid government-issued photo identification upon request by staff. Guests who appear younger than 30 years of age may be required to provide secondary identification. The company reserves the right to refuse entry or service to any person who fails to provide satisfactory proof of age or identity. Identification requirements apply at all times and are not subject to negotiation.
3. Operating Hours and Access
Casino New Brunswick operates seven days per week. Table games operate:
- Sunday through Thursday: 4:00 PM to 2:00 AM
- Friday and Saturday: 4:00 PM to 3:00 AM
The High Limit Room is accessible:
- Sunday through Thursday: 6:00 PM to 2:00 AM
- Friday and Saturday: 6:00 PM to 3:00 AM
Craps tables are available:
- Thursday through Saturday: 7:00 PM to 2:00 AM
Specific table availability may vary. For detailed information, guests may contact the pit manager at 506-861-4654.
Hotel check-in begins at 4:00 PM, and check-out is required by 11:00 AM.
The company reserves the right to modify operating hours and access arrangements at any time without prior notice.
4. Conduct and House Rules
All guests must conduct themselves in a manner consistent with public order and the reasonable enjoyment and safety of other patrons and staff. The company reserves the right to refuse service to, remove, or ban any individual whose behavior is considered disruptive, threatening, unlawful, or otherwise inappropriate.
Prohibited conduct includes, but is not limited to:
- Intoxication or disorderly conduct
- Harassment of staff or guests
- Cheating, advantage play, or any attempt to manipulate gaming outcomes
- Use of prohibited devices or equipment
- Violation of posted rules or instructions
Casino New Brunswick is a smoke-free property. Guests must comply with all instructions issued by security personnel and management. Failure to comply may result in immediate removal from the premises and may lead to further legal or regulatory action.
5. Hotel Accommodation Terms
Hotel guests are required to comply with all Hotel Rules in addition to these Terms of Use. Rooms are assigned at check-in, and room type is subject to availability.
The company is not responsible for personal belongings left in guest rooms or public areas. Damage to hotel property will be charged to the registered guest’s account.
Casino New Brunswick is a pet-friendly property. Pets are permitted for an additional fee of CAD $40.00 per accommodation, per stay. Multiple pets may be allowed, subject to management approval. Pets may not be left unattended in guest rooms at any time. Certain areas of the property are restricted to pets.
Service animals are exempt from fees and restrictions to the extent required by applicable law.
6. Use of Facilities and Amenities
Guests may access the indoor swimming pool, hot tub, fitness center, and other on-site amenities in accordance with posted hours and applicable safety rules.
The fitness center operates 24 hours a day. Children under 16 years of age must be supervised by an adult in pool and spa areas at all times.
The company reserves the right to restrict or suspend access to any facility or amenity for maintenance, safety, capacity management, or operational reasons.
Complimentary Wi-Fi is provided in guest rooms and public areas. Use of the network is subject to separate Wi-Fi Terms, which prohibit illegal activity, excessive bandwidth consumption, and any form of unauthorized access or interference with the network. Uninterrupted or secure network access is not guaranteed.
7. Meeting, Event, and Entertainment Spaces
Casino New Brunswick provides meeting rooms, banquet facilities, and the Molson Canadian Centre for private and public events. Use of these spaces is governed by separate rental agreements and applicable Entertainment Rules.
Guests attending events must comply with venue-specific rules, including:
- Capacity limits
- Security procedures, including bag checks or screening where applicable
- Conduct standards and event policies
The company reserves the right to cancel, postpone, or relocate events due to safety considerations, operational needs, regulatory requirements, or force majeure events. Event organizers are responsible for the conduct of their attendees and for ensuring compliance with applicable rules and agreements.
8. Payment and Financial Responsibility
All charges incurred on the property, including gaming losses, hotel accommodation, food and beverage, and incidental services, are the sole responsibility of the guest.
All transactions are conducted in Canadian dollars (CAD). Accepted payment methods and deposit requirements vary by service. Hotel reservations may require a deposit of CAD $200.00 or more per stay, depending on dates, room type, and booking conditions.
Prices are subject to change and do not include applicable taxes and fees unless explicitly stated. Guests are responsible for all charges posted to their account until check-out is completed and final payment is processed and received.
9. Privacy and Data Use
Personal information is collected and processed in accordance with applicable Canadian privacy legislation and the Casino New Brunswick Privacy Policy.
Information collected may include, without limitation:
- Identification documents
- Contact details
- Transaction and account records
- Surveillance and security footage
This information may be used to:
- Verify age and identity
- Process payments and transactions
- Maintain security and integrity of operations
- Comply with legal and regulatory obligations
- Support internal reporting and service improvement
Personal information is not sold to third parties. Subject to applicable law, guests may request access to, or correction of, their personal information by contacting management through published channels.
10. Surveillance and Security
Casino New Brunswick maintains video surveillance throughout the property for security, regulatory compliance, loss prevention, and dispute resolution purposes. By entering the premises, you consent to audio and video recording in areas under surveillance.
Surveillance footage may be reviewed by management, security personnel, and regulatory or law enforcement authorities, and may be retained and disclosed as required or permitted by law. The company cooperates with law enforcement agencies and gaming regulators in accordance with applicable legal and regulatory requirements.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Casino New Brunswick, Great Canadian Entertainment, and their affiliates, directors, officers, employees, and agents are not liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with access to or use of the property, facilities, or services.
Liability for direct damages, where established, is limited to the amount paid by the guest for the specific service giving rise to the claim.
The company is not responsible for:
- Loss, theft, or damage to personal property
- Service interruptions, delays, or unavailability
- Injuries, accidents, or damages resulting from guest negligence or failure to follow posted rules or instructions
Guests assume all risk associated with gaming activity and with participation in other activities on the property, subject to applicable law.
12. Regulatory Compliance
Casino New Brunswick operates under the regulatory framework of the Province of New Brunswick and is subject to oversight by applicable gaming and other regulatory authorities. All gaming activity is conducted in accordance with provincial law and relevant regulations.
The company may implement additional compliance measures as required by law or internal policy, including:
- Enhanced identification and verification procedures
- Transaction monitoring and reporting
- Self-exclusion and related responsible gaming measures
- Cooperation with regulatory and law enforcement investigations
13. Modifications to Terms
These Terms of Use may be modified at any time without prior notice. Updated terms will be posted on the property and made available upon request through customer service or other official channels.
Continued access to or use of the property, facilities, or services after any modification constitutes acceptance of the revised Terms of Use. Guests are responsible for reviewing the current Terms of Use periodically.
14. Contact and Inquiries
For questions regarding these Terms of Use, hotel reservations, event bookings, or general inquiries, contact:
- Toll-free: 1-877-859-7775
- Local: 506-859-7770
- Sales and event inquiries: [email protected]
Mailing and physical address:
Casino New Brunswick
21 Casino Drive
Moncton, New Brunswick
Canada
Additional terms, policies, and supplementary rules are available at the front desk or via the official website at greatcanadian.com/destinations/newbrunswick/moncton.